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Richmond/Knob Hill Communications Policy

Updated: Jul 20, 2020

This Communications Policy outlines how the Richmond Knob Hill Community Association values should be demonstrated on social media and eNewsletter spaces. The Association uses Facebook as its primary social media platform to communicate Association events and activities, as well as to share news from the City and from local media that we think will be relevant to our community. The volunteer moderators focus on the following and ask that community members do the same:

1. Positivity over cynicism
2. Political neutrality
3. Community content over business promotion

Prohibited Content In keeping with our Code of Conduct, the Association should not post any content that contains:

  • Confidential Association business

  • Personal or privileged information (ex. personal phone numbers or e-mail addresses)

  • Neighborhood gossip

  • Opinions

  • Criticism

  • Political bias

  • Vendor contracts/negotiations

  • Copyright/trademark infringement (ex. images used without permission)

  • Pictures of children, with faces visible, without parental consent (pictures where the individual cannot be identified are acceptable – for example, a distance shot of skaters on the hockey rink)

  • Potentially racist, sexist, homophobic, or slanderous content

  • Unproven or inaccurate statements about individuals or organizations

  • Advertising, except for events hosted in the Hall, or Association events sponsored by a local business. All other potential advertising must be discussed and reviewed by the Board

Commenting and Moderation RKHCA strives to create an inclusive and respectful online environment. The Association reserves the right to delete comments that meet any of the following conditions, which are adapted from the Alberta Government Social Media Commenting Rules:

  • Racist, hateful, sexist, homophobic, slanderous, insulting, or life-threatening messages

  • Serious, unproven or inaccurate accusations against individuals or organizations

  • Aggressive, coarse, violent, obscene, or pornographic comments

  • Messages where the sender is not the author

  • Messages for advertising purposes

  • Announcements from labour or political organizations

  • Unintelligible or irrelevant messages

We do not post advertising from local businesses, with the following exceptions:

  1. If a business is hosting an event in our Hall that is marketed to the public, we will post it as an Event

  2. If a local business sponsors an Association event, we will post an acknowledgement describing and thanking them for this sponsorship.

  3. If a business provides educational information that is directly relevant to the community, the contribution of the business would be recognized

  4. Businesses may be briefly mentioned within the context of a broader topic that is considered of interest to the community (e.g., posts about a food truck event in the community, vendors associated with the non-profit cSpace Farmer's Market, the best amenities in the area, etc.). In these situations, content should generally be provided by volunteers and not businesses and the communications or social media board members would review the content prior to it being published.

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